Ferrous & Bone
Legal & Privacy
Terms and Conditions
We try to avoid any dispute, so we deal with complaints in the following way: If you are not sure about anything, or if you are not satisfied in any way, please contact us to find a solution. We will aim to respond with the appropriate solution within 5 working days.
Please contact us either by:
phone: (+44) 01837 880073
email: emma@ferrousandbone.com
1. Who We Are
Ferrous & Bone and Ferrousandbone.com (formerly Artscribe.uk ) is a site operated by the partnership of Reginald Allan and Emma Allan with legal status, Art Scribe. We are registered in the United Kingdom under Art Scribe 20195 52525 and with our
registered office at : 33 High Street, North Tawton, Devon. EX20 2HG.
2. Right to cancel
All customers have the right to cancel their orders under the The Distance Selling Regulations which gives consumers extra protection when buying online.
You have the right to cancel the purchase of goods without having to give a reason at any time within the “cooling off period” of seven working days, beginning on the day after you receive the goods.
If you are in possession of the goods, you are under the duty to take reasonable care of them and not discard them. You must send the goods back to us as soon as possible and in any event within 30 days of you receiving the goods, in the same condition as
when you received them.
3. Return of goods sold
Return the goods to our contact address (as stated above) at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have canceled the contract and in any event within 30 days of you receiving the goods. We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.
Once you have notified us that you wish to cancel the contract / sale, any sum debited to us will be refunded to you through the same method of payment as you purchased the goods. Refunds will be made as soon as possible after notice. If goods have already been dispatched to you we will make the refund as soon as possible after we receive the returned goods and in any event within 30 days of receiving the returned goods.
In returning the goods it will be sufficient to prove the parcel was properly addressed, stamped and placed in the post. We recommend requesting a ‘Certificate of Posting’ from your post office and if possible taking a photo of the packaged and stamped item before posting.
We reserve the right to make a deduction from the sum paid if unreasonable damage has been caused. However if damage has occurred during the shipping we will take this into account. If damage to your received goods has occurred during the shipping to you, we ask that you take photos and send to us via email to evidence the damage.
Email: emma@ferrousandbone.com
You will not have any right to cancel a purchase for the supply of goods made to your specifications or clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.
4. Notices
All notices you send us must be sent to the contact details on this site.
33, High St, North Tawton. EX20 2HG
We may give notice to you at either the email or postal address you provide to us when making a purchase. (Notice will be deemed received and properly served 24 hours after an email is sent or three days after the date of posting of any letter.) In providing the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post (please request a Certificate of Posting from your Post Office) and, in the case of an email that the email was sent to the specified email address of the addressees.
5. Conclusion
These terms are governed by English law. Any contract for the purchase of goods from this site and any dispute or claim arising out of or in connection with any such contract will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident in Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident in Scotland you may also bring proceedings in Scotland. For any more questions please do not hesitate to contact us, however we aren’t lawyers as you hopefully know!
For specific legislation and for more detailed regulations go to: www.legislation.gov.uk
With thanks to legislation.gov.uk for providing specific information on legislation.
Legal & Privacy
Privacy Policy
Privacy Policy & Cookies
Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information. Here we explain how your personal data is collected, stored, managed and used on our website.
Your personal data will be used to provide the information, goods and services offered
through our website to you, for billing and order fulfilment.
Email newsletter
If you sign up to our newsletter/mailing list: Ferrous & Bone Letters (formerly ‘Art Scribe Letters’), we may use your email address to send you information about products or services.
You can opt out of these at any point and you can ask for personal data to stop being recorded at any time.
Cookies & monitoring
A cookie is a small text file that we store on your device. Our website uses cookies to distinguish you from other users on our website. Cookies also provide us with information about how this website is used so we can keep it as up to date, relevant and
error-free as possible. 3rd party agencies that we use to collect information on website traffic that may collect cookies are: Mailerlite email service provider & Google Analytics.
Strictly necessary cookies: These are cookies that are essential to the operation of our website.
Analytical/performance cookies: These cookies allow us to recognise and count the number of visitors to our website.
Functionality cookies: These cookies are used to recognise you when you return to our website.
Targeting Cookies: These cookies record your visit to our website, the pages you have visited and the links you have followed.
We may monitor traffic to our site and collect the following information:
The IP address of your computer.
The referring website from which you have got to our website from.
The reasons for this are: To make ongoing improvements to our website based on this data.
To see our most popular sources of business.
We will only disclose personal data if:
If we sell our business.
In cases where we are required by law to pass on information or if we believe action is necessary for fraud, cyber crime or to protect the website, rights, and personal safety of person/s.
We may also disclose aggregate statistics about visitors to our website (customers and sales) in order to describe our services to prospective partners (advertisers, sponsors) and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information.
If you are concerned about your data, you have the right, subject to the payment of a small fee, to request access to personal data which we may hold or process about you.